Returns and Exchanges for website Purchases: At True Gents Essentials, we want you to be completely satisfied with your purchase. If you are not entirely happy with your eligible items, we offer a hassle-free exchange policy. Please note that we do not offer refunds.
Eligibility for ExchangeStore Credit Only: Eligible items may be returned for store credit ONLY. We are dedicated to ensuring your satisfaction and providing you with an opportunity to find the perfect groom essentials
Exchange Period: You have 7 days from the date you receive your item to initiate an exchange. To be eligible for an exchange, the item must be in its original condition, unused, unopened, and have all product tags attached.
Store Credit Issuance: Once your returned item is received and processed, we will issue a store credit in the form of an e-gift card to the email address on file. The store credit amount will be equal to your 'sub-total' and will not include shipping costs.
Return Shipping Costs: Please note that the customer is responsible for all return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your items.
How to Request an Exchange: To initiate an exchange, please follow these steps:Send us an email at info@truegentsessentials.com with your request for an exchange.Provide a receipt or proof of purchase along with the reason for the return and a picture of the item. Our team will evaluate your request and provide you with the return address if the return is approved.
Return Policy Guidelines: We reserve the right to refuse any return if:
- The item appears damaged or opened.
- The request for return is made after the 7th day from the date you receive your item.
- The item is a final sale item
Non-Refundable Fees: Please note that shipping and handling fees are non-refundable.
Tracking Your Shipment: Once your item has been shipped, we will provide you with an email containing tracking information so you can monitor the progress of your delivery.
Thank you for choosing True Gents Essentials. We are committed to providing you with a seamless shopping experience and exceptional customer service. If you have any questions or need further assistance, please don't hesitate to contact us at info@truegentsessentials.com. Your satisfaction is our priority.
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